Home | Features | Flexible Integration | Global Content Management | Global Payment and Fraud Managment | Landed Cost Calculation | Global Customer Service | Global Operations and Logistic Management
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When shopping online, international customers demand the same informed, responsive post-sales support as domestic buyers.
TradeGlobal provides customer sales and service as well as technical support 24 hours a day, 7 days a week, 365 days every year through phone, email, online chat, fax, self help and mail. TradeGlobal’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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Managing Global Returns
- International customers are able to print a return label and all paperwork necessary to clear customs
- The buyer is credited in their own currency and refunded taxes and duties paid at time of order
- Merchant credits back merchandise in US Dollars.
Customer Support
- Full order detail visibility, tracking status, returns management, and more via web-based TradeGlobal Data Center
- International and U.S. customer service managed to the same standard