Extending the borders, removing the barriers and delivering on the PROMISE to a global eCommerce marketplace.

Global Customer Service

Home | Features | Flexible Integration | Global Data Management | Global Payment and Fraud Managment | Landed Cost Calculation | Global Customer Service | Global Operations and Logistic Management | Global Currency Conversion | Global Returns

TradeGlobal minimizes after-purchase risk, anxiety and returns by providing global customers with the same high quality customer service experience as a domestic transaction.

  • Customers can be serviced by your existing customer service contact center, or TradeGlobal can arrange customer service in any language of your choice.
  • International customers receive the same detailed, knowledgeable and friendly customer support as U.S. customers.
  • Customer service representatives have full access to order information and tracking status to provide top of the line customer support for returns, exchanges, questions and service.
  • Technical support is available 24 hours a day, 7 days a week, 365 days every year through phone, email, online chat, fax, self-help and mail.

 

 



Key Benefits Brochure