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10 Website Design Nightmares (and How to Avoid Them)

So, you’ve chosen your new site design and set your deadline for launch – what could possibly go wrong? More than you think. Our site designers and developers are experienced in handling many of the typical site design nightmares, and we’ve compiled the top 10 here for you – with tips on how you can avoid them.


SEO for E-Commerce: Stay Ahead of Your Competition

The search engines are crowded. Everyone is vying for a position on the all-important first page. It’s impossible to battle everyone – and fortunately, you don’t have to. You only need to outrank those sites jockeying for a position in your niche. So, how do you figure out who to target? And once you target them, what can y…


Speech Analytics: The Future of QA in Customer Care

For many years, the world of contact center quality assurance had remained relatively unchanged. QA agents would listen to recorded phone calls and check off boxes on a spreadsheet. Due to the manual nature of this process, fewer than 1% of calls were actually monitored. Five years ago, that all changed. Enter speech analyt…


6 Ways to Turn Existing Customers into Lifetime Followers

While it’s important to attract new customers to your brand, it’s just as important to nurture your existing customers if you want them to remain loyal. So, how do you make sure your brand stands out? We’ve compiled a list of proven techniques to help turn average buyers into lifetime customers.


The Evolving Attribution Model

Give credit where credit is due. It’s an age-old adage, but when it comes to making the most of your marketing budget, it couldn’t be more true. After all, if you don’t know which sources your conversions are coming from, how will you know where to allocate funds to get the best return? That’s where attribution modeling co…