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Keep Up with eCommerce Progress This Peak Season

Is your eCommerce site ready to wow visitors this peak season? It’s time to snap into action and revamp your offerings before the hordes of eCommerce shoppers roll in on Black Friday, Cyber Monday and the weeks that follow.

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Leveraging Customer Voice Data as Valuable Intelligence

When your customers reach out by phone, are insights from those calls being lost? Businesses that implement voice analytics technology into their customer service strategy gain access to this data, turning organic contact with customers into a valuable source of intelligence.

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All Things to All People: Doing Omnichannel Right

Expectations are the driving force behind brick-and-mortar retail and eCommerce today. Customer preferences are evolving, demanding that these two types of sales actively intertwine. Omnichannel has become the new norm. Does your company have the ability to keep up?

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Look at Last Year's Peak Season to Prepare for Success This Year

As every retailer knows, peak season plays by its own rules. The only way to consider this year’s peak season is in the context of last year. The sales and logistics approaches that defined retail in 2016 are a great place to start when projecting areas to focus on in 2017.

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Point of No Return: Bad Reverse Logistics Sour Customer Experiences

It’s easy to skimp on reverse logistics in the eCommerce and omnichannel retail world. If you want to be a brand known for offering an excellent customer experience, it’s important to commit to every part of logistics, returns included.

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